Frequently Asked Questions

Answers to common questions.

We ship 5 days a week. Florida packages received Mon–Wed arrive in Jamaica on Friday; Thu–Sat arrive the following Monday.

Jamaica customs duty is typically 35–40% of the item value, payable on collection.

Sea freight takes 6–8 weeks.

Collect within 10 days of notification; packages are held for a maximum of 30 days.

China routes run once weekly; Turkey routes run twice weekly.

A pre-alert tells us a package is coming: send the tracking number, courier and item details on the Pre-Alert page before it arrives, so we can match it to your account.

Received in Florida: at our Florida warehouse. Shipped: on its way to Jamaica. In Jamaica: arrived and being cleared. Ready for Pickup: ready to collect in Kingston. Collected: picked up.

Sign up free from the home page, then use your overseas shipping address when you shop online.

Kingston, Jamaica.

Still have questions?

Call us on +1 (876) 431-0040 or send a message from the Contact page — we respond within 24–48 hours.